Refund policy

Return and Refund Policy

Returns for Store Credit

We accept returns for store credit only on eligible items. Refunds to the original form of payment are not offered.

To be eligible for a return:

  • The item must be unused, unworn, and in original condition

  • The return must be requested within 14 days of delivery

  • The item must be returned in its original packaging

Store credit will be issued once the return is received and inspected.

Return Shipping

Customers are responsible for all return shipping costs, unless the item arrives damaged or defective. We recommend using a trackable shipping method, as By Grace Jewelry is not responsible for lost return shipments.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with clear photos of the item and packaging.

If damage is confirmed:

  • A replacement or refund will be issued

  • Return shipping costs will be covered by By Grace Jewelry

Non-Returnable Items

The following items are not eligible for return:

  • Worn or used items

  • Items returned outside the approved return window

  • Final sale or discounted items (if applicable)

How to Start a Return

To request a return or report a damaged item, please contact us at:
bygracejewelry.co@gmail.com

Include your order number and a brief description of the issue so we can assist you promptly.